Paradise Pass
Paradise Pass is a contactless way to pay your bus fare – either by a reloadable smart card or through the Paradise Pass app. This will make boarding quicker and easier! Click here to learn more about Paradise Pass!
Where to get the Paradise Pass
How to use the Paradise Pass
- Add value at any location where you can get your Paradise Pass
- Board the Bus
- Just tap your Paradise Pass on the new farebox and enjoy your ride!
Please note: When using the Paradise Pass APP, tap on your mobile ticket. You will be prompted with “Do you want to activate your ticket” Select YES and the barcode will remain active for 5 minutes. Scan that barcode on the fare box and you will hear a beep. When you see the green check mark and text that says FARE SATISFIED, proceed to your seat.
Frequently Asked Questions
• Please check your Paradise Pass upon purchasing.
• Palm Tran and its agents assume no responsibility for lost, stolen or damaged cards. If you registered your Paradise Pass card and lose it, the value can be transferred to a new card.
• Cards are non-redeemable and non-refundable.
• Damaged passes deemed unreadable are NO LONGER valid, and will not be replaced.
• Cash and Paradise Pass rates are subject to change.
Yes, you can still pay with exact fare. Please note, the new fare boxes will not issue change or offer credit. You can only pay for one trip. If you need a daily pass, please purchase one at a Paradise Pass Kiosk. No pennies, 50 cent pieces nor bills higher than $2 will be accepted.
Go to the Paradise Pass website
If you register your card, you can take advantage of best fare, you can check your account, add funds and look at your rider activity and order history at any time. If your card is lost or stolen, the remaining funds can be added to a new card registered in your name. If the original card was not registered, there will be no way to retrieve the balance.
Online at MyParadisePass.com is your quickest option. Once you’ve set up an account go to the “Paradise Pass Purchase and Manage” menu. Paradise Pass must be registered to check balances and ridership history online.
If you have registered your card on MyParadisePass.com, you can report it lost or stolen by speaking with Customer Service at 561-841-4BUS (4287) or in-person at the Palm Tran office at 50 S. Military Trail. The customer service representative will be able to “badlist” the lost card and activate a replacement card. The remaining balance from your lost card will be transferred to your new card. Your card is reusable, reloadable, and never expires.
If you have not registered your Paradise Pass, we have no way of deactivating your old card or replacing your money. In addition, if you do not register your card, you will not be eligible for best fare.
We recommend using either the card OR the mobile app – but NOT BOTH. Why? Best fare, or fare capping – the feature that makes sure you do not pay more than you need to – works best when you use the same device, card OR mobile app, for all your rides. If you use both the card AND the app, best fare will not be tracked and you may end up paying more than you need to, because best fare can only be tracked on a single device.
Quik Passes will still be available for purchase at the Intermodal Transit Center, County Libraries and the Connection office. There will be a 30-day notice before the passes are discontinued.
You can buy a reduced fare pass at a Palm Tran Kiosk, County Library, Intermodal Transit Center and Palm Tran 50 S. Military office with proof of eligibility at time of purchase or boarding. The process of purchasing a mobile pass is the same regardless of pass type or rider type. Passengers riding for a half fare or using a reduced fare pass must be able to present identification when boarding the bus.
Transfers will work the same as they do today.
On the APP, go to settings and select the appropriate option.
If your mobile phone is lost/stolen/replaced, once you have your new phone, you can sign in to your account with your User ID (email) and password. If you have active or non-active passes and do not see them, please delete and reinstall the APP. If your passes are still not shown, please contact Customer Service at 561-841-4BUS {4287} for assistance importing your passes to your phone.
There is a $5.00 minimum order to make a purchase through the online portal.
